Welcome to coconessindia.com. Coconessindia.com provides services to you subject to the following conditions. If you visit or shop at coconessindia.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Coconessindia.com service or visit or purchase from any business affiliated with Coconessindia.com, whether or not included in the Coconessindia.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
When you visit Coconessindia.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Coconessindia.com or its content suppliers. The compilation of all content on this site is the exclusive property of Coconessindia.com. All software used on this site is the property of Coconessindia.com or its software suppliers.
Coconessindia.com grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Coconessindia.com. You may not use any proprietary information (including images, text, page layout, or form) of Coconessindia.com and our affiliates without express written consent. You may not use any Meta tags or any other “hidden text” utilizing Coconessindia.com’s name or trademarks without the express written consent of Coconessindia.com. Any unauthorized use terminates the permission granted by Coconessindia.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Coconessindia.com so long as the link does not portray Coconessindia.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Coconessindia.com logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Coconessindia.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
All items purchased from Coconessindia.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Coconessindia.com and its affiliates attempt to be as accurate as possible. However, Coconessindia.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Coconessindia.com itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the List Price displayed for products on our website, in Indian Rupees represents the full price of the product inclusive of all taxes. Shipping charges are additional.
With respect to items sold on Coconessindia.com, we charge your credit/debit/UPI before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:
If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by Coconessindia.com on our website.
The prices displayed on this site are quoted in INR.
All of Coconess’s orders are shipped door-to-door from our studio in Bengaluru, India to your provided shipping address via various courier partners. Processing the order normally takes 2 working days and then shipping normally takes 4-6 working days, up to a maximum of 10-14 working days.
We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P.O. Box details in any part or form.
Exchanges, Returns And Refunds
Coconess will replace the product free of cost if you are not satisfied with your purchase for any reason. However, the products must be in the original condition, and not used. You must write to us at firstname.lastname@example.org within 3 days of receiving the parcel along with photograps of the product, in order to be eligible for an exchange. Once we receive your mail, we will review the details and take the necessary steps towards exchange/return/refund as per our Returns Policy. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the return address.
Product Properties and care
All of Coconess’s products are handcrafted using the finest natural ingredients. The subtle variations in colour, texture and finish are intrinsic to hand made products.
Colours: We have done our best to display as accurately as possible the colours of the products shown on this Web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Disclaimer Of Warranties And Limitation Of Liability
This site is provided by Coconessindia.com on an “as is” and “as available” basis. Coconessindia.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, fabindia.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Coconessindia.com does not warrant that this site, its servers, or e-mail sent from fabindia.com are free of viruses or other harmful components. Coconessindia.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Whilst we try and ensure that the details, descriptions and prices of the products displayed on the Website are accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or return policies.
To the maximum extent permitted by applicable law, Coconessindia.com assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of content displayed on the Website; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the website; and/or (v) any bugs, viruses or the like that may be transmitted to or through our Website by any third party.
You agree to defend, indemnify and hold Coconessindia.com and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.
By visiting Coconessindia.com, you agree that the laws of India, under the jurisdiction of the Bangalore High Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Coconessindia.com or its affiliates.
Any dispute relating in any way to your visit to Coconessindia.com or to products you purchase through Coconessindia.com shall be submitted to confidential arbitration in Bangalore, India, except that, to the extent you have in any manner violated or threatened to violate Coconessindia.com intellectual property rights, Coconessindia.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
No. 65, Singasandra, Next to Manipal County, Off Hosur Road, Bangalore 560068.
Operational Address: No. 65, Singasandra, Next to Manipal County, Off Hosur Road, Bangalore 560068.
Important : Grievance cell must be approached post contacting the “Customer Support” of Fabindia where desired resolution were not served.
Any direct communication to Grievance cell will be redirected to “Customer support” for further assistance
All Grievances related to the purchase or services shall be addressed to Mr. Shyamal Majhi (Grievance officer)
1. Write us to Grievances@fabindia.net
2. Call 80104 88888 (timings 11 am to 5 pm Monday to Friday)
*The officer will get back to the customer within 3 business days of reporting an issue
*Every grievance will be provided with a complaint/ticket no. which can used to track the status of the grievance
*Redress or closure to a grievance might take around one month from the date of receipt of complaint